FAQ

• In case you are wondering, our warmer device measures about 6.5"(16.5cm) x 4.7" (12cm), while the mug has 4" (10cm) x 3.2" (8cm).

• It suits a whole variety of cups, mugs, baby bottles and so on.

• For your safety and convenience, the heating coaster automatically powers off when the mugs is removed from its surface.

• All beverages are kept on 55 °C, perfect for drinking your hot drink even on cold days.

• Keep away from children or pets.

BREW N' JOY IS NOT RESPONSIBLE FOR THE MISUSE OF THE WARMER DEVICE

+ Do you ship internationally?

Yes, absolutely. Worldwide.


+ I can't find my order/tracking confirmation emails?

Once your order has been placed, you'll receive an order confirmation. A shipping confirmation email containing your tracking number will be then sent. If you haven't received either of these emails, please check your spam folder to ensure it hasn't gone to junk!

Still can't find it? Email us at [email protected] and we'll be more than happy to help.


+ My order still hasn't arrived! What should I do?

Oh no! This is definitely not something we want happening. During this time of the year, when there is a high demand on orders, you may experience longer processing times and slow tracking updates. But rest assured it's on its way!

We recommend you to frequently check the tracking link provided on your email.


+ Do you offer returns/exchanges?